If you are using Shopify please refer to this article.
If you are using WooCommerce or Magento 2 please refer to this article.
ProductReview.com.au can now integrate with certain custom eCommerce sites. This will enable businesses to:
- Automatically send product review invitations when customers purchase from their eCommerce store.
- Use ProductReview.com.au's review widgets and rating badges on product pages to display the reviews collected for each product.
- Potentially syndicate review content collected from this integration with relevant listings on ProductReview.com.au.
- Created a new brand or are managing an existing a brand on ProductReview.com.au.
- Admin access to your eCommerce website.
- Access to marketing automation software to send emails to customers.
The steps below cannot be completed if you are missing any of these components.
Step 1:
(On your eCommerce platform) Export a spreadsheet that contains a full list of your products. In your export you must include at a minimum:
- Product names
- Product URLs
- Internal product IDs
Step 2:
Send this exported spreadsheet to bizdev@productreview.com.au. Our team will evaluate whether your product catalog is suitable for our custom integration.
Step 3:
If your product catalog is suitable for our custom integration, we will create an external eCommerce catalog on your brand management dashboard and import your products into our database.
Step 4:
(On the Brand Management Platform) Navigate to your external eCommerce catalog.
Step 5:
Match the imported products with the relevant listing pages on ProductReview.com.au (if any).
Step 6:
(On your marketing automation software) Set up a new email template in your marketing automation software and specify the cadence for when you would like the product review invitation to be sent (e.g. 30 days after the customer makes an order on your website).
Step 7:
(On your marketing automation software) Create the relevant placeholders in your email and link these placeholders to your database. Ensure that your placeholders can be populated with the correct information upon being sent (i.e. the correct product image(s) and product name(s) are used).
Step 8:
(On the Brand Management Platform) Add the Write Review Link found in your eCommerce catalog on your brand management platform to your email template. Ensure you select the 'Add my own product ID and product name via an external eCommerce emailing software' option:
The link should look similar to the link shown below:
https://www.productreview.com.au/catalogs/__CATALOG__/__ITEM_ID__/write-review?displayName=__DISPLAY_NAME__&emailAddress=__EMAIL_ADDRESS__&collectionMethod%5BsolicitorType%5D=catalog&collectionMethod%5BinternalGroupIdentifier%5D=write_review_link&externalEntryName=__PRODUCT_NAME__
In the link above, please ensure you replace:
- __ITEM_ID__ with a placeholder that will substitute your own internal product ID (this must be kept consistent with the internal product ID in your database that we have imported)
- __DISPLAY_NAME__ with a placeholder that will substitute your customer’s name
- __EMAIL_ADDRESS__ with a placeholder that will substitute your customer’s email address
- __PRODUCT_NAME__ with a placeholder that will substitute your product’s name
E.g. For an eCommerce store called ‘sandbox.com.au’ who is sending a product review invitation to Jane Doe (test@example.com) for their product ‘Tshirt 1’ (product ID: 111) the link in your email would auto populate to show:
Step 9:
(On the Brand Management Platform) Navigate to the widgets and/or rating badges page and select the widget that you would like to feature on your site.
Step 10:
Go to the installation section, and click the "Your own platform" tab.
Step 11:
In Step 2 of the installation instructions click the "Use my own identifier" option:
Step 12:
Replace the section “YOUR IDENTIFIER” on the installation code with a placeholder that will substitute in the relevant product ID on your product page.
Step 13:
Before you launch new products or if you update the internal product ID of any of your existing products, you must share a list of these new or updated products with the following data points as a minimum:
- Product names
- Product URLs
- Internal product IDs
We require this information so we can import this into your external catalog before you begin sending review invitations for these products.