You can respond to reviews in one of three ways:
- On the Brand Management Platform
- On the listing for your business
Brand Managers who are managing a listing will receive alert emails when new reviews and questions are published on a listing. These emails enable you to click straight onto the relevant review so you may respond as an official representative of the company.
On the Brand Management Platform:
The ‘Reviews’ tab on the Brand Management Platform enables brand managers the ability to jump straight to the relevant review, so they may respond as an official company representative.
You can learn more about the different sections of the Brand Management dashboard by clicking here.
On the listing for your business:
Landing onto the public-facing side of a listing while logged into your brand manager account also enables you to respond to your reviews.
For best practices around responding to reviews, please click here.