I am a new owner of a business with poor reviews from the previous ownership. Can I start over with a clean slate?
Provided that the reviews posted were a genuinely held opinion at the time and consumers can see when the reviews were submitted, we are unable to remove reviews that meet our Posting Guidelines. This closely follows the guidelines set out by ACCC for review platforms that can be found here→.
We are able to place a notice at a top of your listing to advise reviewers of when the change in management began.
If you believe that your rating is not representative of the services provided under new management we recommend reaching out to your current customers and ask them to submit a review about their experience.