ProductReview uses your business name and logo in a descriptive sense to refer to the services which are the subject of the reviews by consumers. Since we do not use them as a trademark, then there is no infringement of your rights or any need to obtain your permission to have your business listed on ProductReview.
We understand the reasons businesses may want to have their listing removed. However, as an opinion website, we strive to create a space where consumers can voice their opinions and help others make a more informed decision.
In addition to the above, we are unable to selectively remove reviews/listings as per the ACCC's guidelines. We do give you the opportunity to respond to reviewers. Relevant excerpts from the ACCC can be found below:
"Businesses and review platforms that selectively remove or edit reviews, particularly negative reviews, for commercial or promotional reasons may be misleading consumers. If the total body of reviews doesn’t reflect the opinions of consumers who have submitted the reviews consumers may be misled."
If you would like to respond to a review, please email us.
Your listing is an opportunity for you to promote your business as well stay in contact with your customers by receiving feedback on your company.
Below are a few quick tips to help you with your ProductReview listing:
- Reach out to all of your customers and actively seek their feedback via reviews.
- Don't be deterred by negative feedback - take it with a grain of salt and use it as constructive criticism where possible.
- Respond to reviews - thank your customers or assist them if possible. Well-written responses to negative reviews can impress existing and potential customers.
We do not remove listings for businesses for historical purposes but are able to mark them as no longer trading. To mark a business as no longer trading, please email us.
We do not remove listings for products but are able to mark them as discontinued instead. You can see an article that outlines this here.
To mark a product as discontinued, please email us.