What is the Review Mediation Service?

Review Mediation is a feature that allows you to contact a business privately before you publish your review, especially if you have issues you're unhappy about.

Businesses are given a chance to address any concerns you may have.

Afterwards, you can choose to either:

  1. Publish your review as is.
  2. Not publish it.
  3. Edit it to reflect your experience after you've tried to resolve your concerns.