How does the Review Invitations Tool work?

Our Review Invitations Tool allows you to reach out to your customers after the purchase process via email in garnering reviews for your products.

This is the general process for the tool:

    • Obtain the details of the customers you wish to send out the Review Invitation to. You will require their first & last name, and their email address. Most of our subscribers obtain this through their invoicing database or post-purchase mailing list.
    • Format the details in one file, following the provided Example File. You can do this in a plain text editor like Github Atom.
    • In the Brand Management Platform, navigate to the Review Invitations Tool, and press Invite Customers.
    • Fill out the details in the form, uploading your CSV file.
    • Once received successfully, you will see a new task under Invitation History with the status Created. At this stage, it will join a mailings queue for our Content Team to process.
    • Our Content Team will then process your mailings in due course; we maximise the potential of your requests by sending your reviews at an optimised time during the week. Once the mailings are processed, they will be marked as Sent in the tool.

When sending out emails to customers through the Review Invitation tool, will never email these customers again with any other materials.

Emails from the Review Invitation tool are only sent once. We do not use these emails for any other purpose other than sending the review invitation. Once the reviewer signs up with, we may from time to time, on an opt-in basis, send them additional newsletters to their registered email address. Should a review invitation recipient not sign up to, they will receive no further correspondence. All information gathered and retained is in strict accordance with our Privacy Policy and followed at all times.'s Privacy Policy can be seen here

Lastly, Brand Managers that use the Review Invitation system are the data owners and holders of the emails they provide to Once emails are sent using this system, swiftly removes these emails. Unless the customer signs up to to write a review. 

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