Why is my name coming up when I respond to reviews and questions?

Why is my name coming up when I respond to reviews and questions?

All public responses by brand managers display the following fields:

  • First name (full text)
  • Last name (first letter)


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If you would prefer to keep your name anonymous when responding to reviews, we would recommend changing the 'First name' and 'Last name' fields of your account to a generic name or your job title.

You can change this information on your Brand Management Platform by:

Step 1: Logging into your brand management account.

Step 2: Clicking the ‘Brand Manager’ on the top right corner of your browser.

Step 3: Clicking the ‘Settings’ tab on the top right corner of the Brand Management Dashboard.

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Step 4: Changing the following fields in the Personal Information section: First name and Last name.