How to setup your Zendesk live chat

Note: This feature is only available for Premium Tier Brand Management customers.

Integrate your Zendesk customer service chat with the Brand Management Platform to have a chat window on your listing. 

Step 1: Access your Zendesk Chat dashboard (if you're in Zendesk Support, the link to Zendesk Chat can be found in the right hand corner, click the 4 square icon)

Step 2: In the left hand menu of Zendesk Chat click on the "Settings" tab and then click "Widget"

Step 3: You need to copy the key from the embed widget section which in this example is 7ceb4496-4444-4076-b832-15883c2bba7f

(copy all of the HTML code into notepad and then copy the key)

Step 4: Input this key into the Brand Details page in the Brand Management Platform


Step 5: Click "Set live chat settings" and you're done!