Topics:
- How to edit review invitation emails
- How to preview the email content for your campaigns
- Things to keep in mind when customising the message in your review invitation email
How to edit review invitation emails:
Brand Managers can now edit the invitations that they send via the Review Invitation Campaigns tab. The general process to edit your review invitations are as follows:
Step 1:
Log into your Brand Management dashboard and click 'Email Settings' on the left sidebar.
Step 2:
(Optional) Customise your logo, the theme colour of your invitation email, and the 'Call to action' button that your customers will click to submit their review.
Step 3:
Customise the 'Body' of your email. You will need to use markdown in this field if you would like to add bold/italic text etc.
Step 4:
Save your settings. This will ensure that your future Review Invitation Campaigns will use this updated template.
How to preview the email content for your campaigns:
Step 1:
Go to the Manual Campaigns tab.
Step 2:
Click 'Create campaign'.
Step 3:
Select the subject type (and the relevant listing if appropriate).
Step 4:
Add a test customer in the Email address, First name, and Last name field.
Step 5:
Click the 'eye' icon to see the preview.
Things to keep in mind when customising the message in your review invitation email:
- If you are running an incentive campaign to encourage your customers to leave reviews, please ensure you follow the Incentivisation Procedure to remain compliant with ACCC guidelines.
- Please read the Posting Guidelines to ensure that your customised invitations do not inadvertently breach these guidelines.
- These emails will be sent from the ProductReview.com.au Brand Management Platform. However, they will still heavily feature your own brand.
- Check for any grammatical or spelling errors before saving and scheduling a campaign.
- Do not instruct your users on the contents of their review.
- Do not abuse, attack or threaten individuals or other brands.
- Do not use offensive or verbally abusive language.
- Ensure the formatting of your email is easily readable.