How do I automatically invite customers with a custom eCommerce platform?

Note: Please use the guide below if you are using your own custom eCommerce platform or if the eCommerce platform that you are using is not currently integrated with ProductReview.com.au. If you are using Shopify, please read this guide to integrate your Shopify website with ProductReview.com.au. 

Topics:

- How do I use the Write Review Link with my custom eCommerce website?

- What happens after I use the Write Review Link with my custom eCommerce website?

 

How do I use the Write Review Link in my custom integration?

Step 1: Log into your brand management platform and create an External Catalog by clicking 'Set up new E-commerce Platform'.

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Step 2: Navigate to the Write Review Link tool on the left sidebar.

Step 3: Copy the Write Review Link and take note of the three placeholders highlighted in the picture below:

  • __ITEM_ID__
  • __DISPLAY_NAME__
  • __EMAIL_ADDRESS__

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Step 4: Embed this link into your post-purchase email campaign while ensuring that you replace the three placeholders (found in Step 3) with your email software's relevant placeholders.

 

What happens after I use the Write Review Link with my custom eCommerce website?

Once your customer has submitted their review via the Write Review Link, and this review has been approved you may begin using the ProductReview.com.au widgets and rating badges on your site to showcase this content. Use the steps below to set this up on your custom eCommerce website. 

Step 1: Log into your Brand Management Dashboard and navigate to your e-commerce platform catalog. 

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Step 2: Navigate to the Widgets tab on the left sidebar and select the relevant widget/rating badge that you would like to use.

Step 3: Go to the installation instructions and select 'Use my own Identifier'.

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Step 4: In the section "identifier": "YOUR CATALOG ITEM ID" replace "YOUR CATALOG ITEM ID" with the item ID  you used for your Write Review Link.

(i.e. The item ID that you provided in your Write Review Link should match the item ID that is filled into this section of the code)

Step 5: Add Step 1 & Step 2 in the relevant sections of your website.