Why hasn't my review been posted?

There are a number of reasons why you review may not have been published. You can read more information on why your review may not have been published below:


Your review is pending

Reviews aren't posted instantly as they're processed by our content team before being published. It may be the case that your review is still pending. You can check the status of your reviews at anytime here→.


You have a review in resolution

If you have a review that has been forwarded to a brand manager to further discuss your complaints, any new reviews that you post will be rejected. That way, the brand manager you contacted will have a chance to respond to your first review.

Did you mean to publish your first review that's in resolution? This is something you can do!

Just head to your Private Messages inbox, click on the relevant message and at the top choose whether to edit or publish your review. No need to write a completely new review!

For more information on Review Resolution, please head here→.


Your email hasn't been confirmed

If you are signed in, there should be a red message on top of the ProductReview website with instructions on how to confirm your email address.

If you have not received a confirmation email, please check the Spam/Junk Folder in your email inbox. 


You need to provide proof of purchase

When you are asked for proof of purchase, your review is temporarily disabled. You should have received an email prompting you to to upload a proof of purchase document.

For more information about proof of purchase documents, please head here→.


We were unable to publish your review

To have your review published, it should comply with our Posting Guidelines. We highly recommend reading them and checking if your review follows them.

If we weren't able to publish your review, you should have received an email explaining why.

Make sure you read through this email carefully to see what decisions our moderators have made.