To learn about how users can privately message brands, please click here.
In some instances, brand managers may need to obtain more information about the consumer’s situation.
In cases like this, we would recommend that brand managers use the Private Messaging tool. This enables brands to collect information from users that may not be suitable to be sent via a public response (e.g. personal contact details).
To send a user a private message, please navigate to the user’s profile by clicking on their username.
This should take you to a page like the one below where you can send a private message by clicking 'Send message:'
Brands will be notified via an email alert and can also find all private message threads in the Brand Management Platform dashboard under ‘Tickets:’
