General Enquiries
- How do I privately message reviewers?
- Our Operating Model at ProductReview.com.au
- How does ‘Sign up for Free’ work on ProductReview.com.au?
- Brand Management Platform Terms & Conditions
- Legal threat notices on your listing
- Why do you place notices at the top of listings?
Integrations
- How do I set up an eCommerce integration with ProductReview.com.au with my custom eCommerce website?
- How do I use the eCommerce integration to collect service/merchant reviews on ProductReview.com.au, Facebook, and Google?
- How do I restrict automatic product review emails for certain products on my Shopify store?
- How do I add rating badges and review widgets to my Shopify product pages?
- How do I list a product via the ProductReview.com.au e-commerce integration?
- How do I show service reviews on my Shopify store home page? (Step-by-step)
Listing Management
- Best practices for responding to reviews
- How do I claim a listing on ProductReview.com.au?
- The Brand Management Platform Quick Start Guide
- What are Google Product Ratings and how do I get my reviews to appear in my Google Shopping ads?
- What's the difference between a product listing and a service listing?
- What are External Entry IDs and what are they used for?
Reporting
Review Acquisition
- How do I ask for reviews?
- How do I import reviews for my service-based business?
- How do I use the External Entry IDs in my Write Review Links?
- What is Markdown and where do I need it?
- How do I customise and preview my review invitations?
- How do I invite customers to review my business and products if I don’t have my customer’s emails?
Marketing Tools
- What are Google Store Ratings and how do I get my reviews to appear in my Google Ads?
- How do I use my Product IDs with ProductReview review widgets and rating badges?
- What is the Showcase section and how does it work?
- I want to feature the ProductReview.com.au logo on my marketing materials. How can I do this?
- Rating Badge Usage Guidelines
- What are SEO Rating Snippets and how do they work?
Account Settings
- How do I add new/multiple users via the User Management feature?
- Why is my name coming up when I respond to reviews and questions?
- How do I send review notifications to my Slack channel?
- How do I log into my Brand Management Platform account?
- How do I change my email address?
- How do I add an extra Brand Manager?
Billing & Payments
Advertising
- Advertising on ProductReview.com.au FAQs
- What do the different headings mean in the ProductReview Ad reports?
- How do I separate the performance of my ProductReview Ads on my own listing vs. my competitors’ listings?
- How do I use the performance report for my ProductReview Ads on the Brand Management Platform?
Content & Moderation
- For brands: How do I report a review?
- For brands: Which content should you report?
- What are verified reviews?
- Why can't I request that a reviewer be asked to provide proof of purchase?
- Why was the review I reported not removed?
- Why wasn't my customer's review published?