Listing Management
- Best practices for responding to reviews
- What's the difference between a product listing and a service listing?
- What are External Entry IDs and what are they used for?
- How do I update my listing name, information, logo and/or product images?
- How to setup your Zendesk live chat
- How does the pinned review feature work?
- How does the 30 day free trial work?
- What does processed and not processed mean?
- What does mediation mean in the Brand Management Platform?
- What is the difference between the Review section, Questions section and the Tickets section of the Brand Management Platform?
- How do reviewers privately message me?
- What should I do if my customer publishes their original review?
- I am a new owner of a business with poor reviews from the previous ownership. Can I start over with a clean slate?
- My business is no longer in operation, can my listing be removed?
- How do I add a listing?
- How does Review Mediation work?
- How do I change my listing name?
- How do I update the prices and specs for my product(s)?
- How do I respond to reviews?