Note: This feature is only available for Premium Tier Brand Management customers.
Integrate your Zendesk customer service chat with the Brand Management Platform to have a chat window on your listing.
Step 1:
Go to your Zendesk Chat dashboard. If you're in Zendesk Support, the link to Zendesk Chat can be found in the right hand corner (the four square icon).
Step 2:
In the left hand menu of Zendesk Chat click on the 'Settings' tab and then click 'Widget'.
Step 3:
Copy the key from the embed widget section, which in this example is 7ceb4496-4444-4076-b832-15883c2bba7f
Copy all of the HTML code into Notepad and then copy the key.
Step 4:
Input this key into the Brand Details page in the Brand Management Platform
Step 5:
Click 'Set live chat settings'. Then you're done!