This article will cover:
- Setting up your Brand Manager account
- Responding to existing submissions
- Responding to new submissions
- Responding to new tickets
- Collecting new reviews from your customers
Setting up your Brand Manager account
Step 1:
Sign into your Brand Management account. You can learn how to do this here.
Step 2:
Click 'Settings' in the drop down menu on the top right side of your browser.
Step 3:
Select the frequency for which you want to receive emailed alerts for new submissions on the listings that you're managing.
Responding to existing submissions
Step 1:
Go to the ‘Reviews’ tab on the left side of the Brand Management dashboard. Here you will see the published reviews on the listings that you are managing.
Step 2:
Click on the review that you would like to respond to. You will be taken to a review-specific page where you may publicly respond as a representative of your business.
Step 3:
Once you have responded the review will automatically be marked as ‘processed’. You can learn more about what this means here.
Step 4:
Replicate this process for 'Questions'.
Responding to new submissions
Step 1:
You will receive an email similar to the one below when the listing you are managing receives a new review.
Step 2:
The link in the email will automatically log you into the Brand Management dashboard and take you to a review-specific page where you may publicly respond as a representative of your business.
Step 3:
Once you have responded, the review will automatically be marked as ‘processed’. You can learn more about what this means here.
Step 4:
Replicate this process for 'Questions'.
Responding to new tickets
The tickets section incorporates any private exchanges between:
- You and a user (private messages or review mediation)
- You and ProductReview.com.au (when reporting reviews)
Collecting new reviews from your customers
You can learn more about developing a review acquisition strategy here.