The ‘Reviews’, ‘Questions’ and ‘Tickets’ tabs in the Brand Management Platform contain the respective reviews, questions, and tickets submitted by consumers. These can be either marked with the action of Processed or Not Processed. Treat this like the Read and Unread status on your email.
The main goal of this action is to help you identify which submissions are new, and also to notify your fellow teammates (if you have additional users) that you have addressed a particular review, question or private message.
To learn more about the difference between the Review section, Questions section, and the Tickets section of the Brand Management Platform, please click here.