Reviews:
The ‘Reviews’ tab on the Brand Management Platform includes all the reviews that have been submitted for your product(s).
You can filter the ‘Reviews’ tab to customise the view on your dashboard, by selecting from the filters on the right hand side of the page. This includes selecting to see reviews that have:
- Been submitted between a certain date range
- A specific rating
- Been processed (read and acknowledged by a brand manager - however this doesn't automatically mean a response has been submitted)
- Been responded to (a response has been submitted by a brand manager)
- Been submitted for a specific listing
- Been submitted in a certain category
Questions:
The ‘Questions’ tab on the Brand Management Platform includes all questions that have been submitted by reviewers for your products and/or brand.
You can filter the ‘Questions’ tab to customise your view on your dashboard. This includes selecting to see questions that have:
- Been processed
- Been responded to
- Been submitted for a specific listing
- Been submitted in a certain category
Tickets:
The ‘Tickets’ tab on the Brand Management Platform includes all private messages between: 1) the brand manager and reviewers generally, 2) reviewers who have submitted their reviews for mediation, and 3) the brand manager and the Content & Moderation Team regarding reviews that have been reported.
You can also filter the ‘Tickets’ tab to customise your view on your dashboard. This includes selecting tickets:
- That have been processed (read and acknowledged by a brand manager)
- That are of a specific nature (Flag*, Private Message, Reviews In Mediation)
To learn more about what mediation means in the Brand Management platform, please click here.
* A review is Flagged when it has been reported to ProductReview. You can learn more about reported reviews by clicking here.