To learn about how users can privately message brands, please click here.
In some instances, brand managers may need to obtain more information about the consumer’s situation.
In cases like this, we would recommend that brand managers use the Private Messaging tool. This enables brands to collect information from users that may not be suitable to be sent via a public response (e.g. personal contact details).
To send a user a private message, brand managers can do this in one of two ways:
From the user’s profile.
From the profile snippet that can be found by clicking the user's profile image next to their review.
Brands will be notified via an email alert and can also find all private message threads in the Brand Management Platform dashboard under ‘Tickets’: