By default, when an eCommerce integration is set up for your online store, 100% of the automatic invitations that are sent to customers will collect reviews for the product(s) that your customer has ordered. If you have a service listing on ProductReview.com.au for your online store, you will not be able to assign these product-based reviews to this service listing.
Instead, you will need to edit your automatic campaign and select the percentage of reviews that will be sent to collect service reviews. For example, you can opt to send 50% of the automatic invitations to collect reviews for the products you sell and 50% of the automatic invitations to collect reviews for your service listing on ProductReview.com.au. Alternatively, if you did not want to collect any product reviews at all, you could set up 100% of the automatic invitations to collect service reviews for the business listing that you have on ProductReview.com.au.
To set this up, please use the following steps as a guide:
Log into your Brand Management Dashboard and navigate to your e-commerce platform catalog.
Go to the 'Automatic Campaigns' section and click on the active campaign that is running.
Edit this campaign.
Select the checkbox 'I want the review invitations to target a merchant listing'. This should enable you to specify the percentage of invitations you'd like to send to your service listing.
You can then select the specific ProductReview listing that you'd like direct reviews to, and you can also send reviews to Facebook and Google reviews using our platform too.