For brands: How do I report a review?
This article is intended for our Brand Managers that manage a listing on ProductReview.com.au. Our community members can read more about suspicious content here →.
Please make sure you read our Posting Guidelines before you report a review.
Please note that ProductReview does not arbitrate or referee factual disputes. We are unable to remove a review simply because you disagree with its contents.
If you believe a post does not meet our Posting Guidelines, you should report it. Be detailed and objective as to why you think the post needs to be removed. The more evidence you provide the easier it is for us to assess your report.
To report a review, question, or comment, click the three dots present in the bottom right-hand corner of the post you wish to report and select flag.
Although we won't be able to reply to every request, rest assured that we investigate every one of them.
You can view all the reports you have made in the under the Tickets section of the Brand Management Platform. As a helpful tip, make sure you have 'flag' selected under type to filter tickets accordingly. In the Flagged Content section, you can do the following:
- View the reports you've made and their status (open or closed).
- Reply to our content team regarding a specific report.
- Close a report.
Please Note: Due to the large number of requests we receive, it may take up to 5 business days to process your report. Our paid Brand Management Platform subscribers receive priority support, where requests are aimed to be completed within 1 business day.
When making a report, please ensure that you keep the report confidential. Informing a reviewer or publicising that you are reporting them can cause disruptions in processing your report.