What should I do if my customer publishes their original review?

What should I do if my customer publishes their original review?

In the event that your customer chooses to publish their original review after going through the Review Mediation Tool, we encourage you to respond to their review either by posting a public comment or messaging them privately again.

We understand why businesses may see negative reviews as unfavourable, but a well-phrased response is a good way to show potential customers that you take customer service seriously and are proactive in following up issues that may arise.