Topics:
- How do I start sending automatic product review invitations after my customer makes an order?
- How do I implement the rating badges and review widgets on my product pages?
How do I start sending automatic product review invitations after my customer makes an order?
Before you begin this integration process, please ensure you have access to:
- The email software that your eCommerce website uses
- The database that contains your product information (e.g. product page URL, product images, product name, product ID(s) etc.)
- The database that contains your customer’s information (e.g. product(s) ordered, product ID(s), email, name etc.)
Step 1:
(On your eCommerce platform) Set up a new email in your email software and specify the cadence for when you would like the product review invitation to be sent (e.g. 30 days after the customer makes an order on your website).
Step 2:
(On your eCommerce platform) Create the relevant placeholders in your email and link these placeholders to your database so that your placeholders can be populated with the correct information upon being sent (i.e. the correct product image(s) and product name(s) are used).
Step 3:
(On the Brand Management Platform) Set up a new Catalog on your brand management platform by clicking in the dropdown menu on the top of the Brand Management Platform dashboard:
Step 4:
Add the Write Review Link found in your eCommerce catalog on your brand management platform. Ensure you select the 'Add my own product ID and product name via an external eCommerce emailing software' option:
The link should look similar to the link shown below:
https://www.productreview.com.au/catalogs/__CATALOG__/__ITEM_ID__/write-review?collectionMethod%5BinternalGroupIdentifier%5D=write_review_link&collectionMethod%5BsolicitorType%5D=catalog&externalEntryName=__PRODUCT_NAME__&externalEntryPictureUrl=__PRODUCT_PICTURE_URL__&externalEntryUrl=__PRODUCT_URL__
You will need to use the substitution tags required by your eCommerce emailing software to replace:
-
__ITEM_ID__(required) with your internal product ID -
__PRODUCT_NAME__(optional) with your product name -
__PRODUCT_URL__(optional) with your product URL -
__PRODUCT_PICTURE_URL__(optional) with your product picture URL
How do I implement the rating badges and review widgets on my product pages?
Step 1:
Go to the Brand Management Platform.
Step 2:
Navigate to the widgets and/or rating badges page and select the widget that you would like to feature on your site.
Step 3:
Go to the installation section, navigate to 'Your own platform' and click ‘Use my own identifier’.
Step 4:
Replace the section “YOUR CATALOG ITEM ID” on the installation code with a placeholder that will add in the relevant product ID on your product page.