General Enquiries
- How do I privately message reviewers?
- Our Operating Model at ProductReview.com.au
- How does ‘Sign up for Free’ work on ProductReview.com.au? (Terms & Conditions)
- Brand Management Platform Terms & Conditions
- Legal threat notices on your listing
- Why do you place notices at the top of listings?
Integrations
- How do I integrate my Brand Management account with my eCommerce store?
- How do I link my eCommerce website with the Brand Management Platform to send automatic product review invitations?
- How do I customise & realign my widgets & rating badges on different pages of my site?
- How do I automatically invite customers with a custom eCommerce platform?
- How do I edit my automatic invitation emails?
- How do I monitor the performance of my automatic invitations?
Listing Management
- Best practices for responding to reviews
- What's the difference between a product listing and a service listing?
- What are External Entry IDs and what are they used for?
- How do I update my listing name, information, logo and/or product images?
- How to setup your Zendesk live chat
- How does the pinned review feature work?
Reporting
Review Acquisition
- How do I ask for reviews?
- How do I use the External Entry IDs in my Write Review Links?
- What is Markdown and where do I need it?
- How do I customise & preview my review invitations?
- How do I invite customers to review my business and products if I don’t have my customer’s emails?
- How do I improve my rating score?
Marketing Tools
- What are Google Seller Ratings and how do I get my reviews to appear in my AdWords ads?
- How do I use my Product IDs with ProductReview review widgets and rating badges?
- What is the Showcase section and how does it work?
- I want to feature the ProductReview.com.au logo on my marketing materials.
- Rating Badge Usage Guidelines
- How do I show reviews on our Facebook page?
Account Settings
- How do I add new/multiple users via the User Management feature?
- Why is my name coming up when I respond to reviews and questions?
- How do I log into my Brand Management Platform account?
- How do I change my email address?
- How do I add an extra brand manager?
- What does 'Assign team' mean and how does it work?
Billing & Payments
Advertising
Content & Moderation
- For brands: How do I report a review?
- For brands: Which content should you report?
- What are verified reviews?
- Why can't I request that a reviewer be asked to provide proof of purchase?
- Why was the review I reported not removed?
- Why wasn't my customer's review published?