Brand Managers (Businesses)
General Enquiries
- ★ How do I privately message users?
- Brand Management Platform Terms & Conditions
- For brands: February 2019 update
- Legal threat notices on your listing
- Why do you place notices at the top of listings?
- How are ratings calculated?
Advertising
Listing Management
- ★ Best practices to responding to reviews
- What does mediation mean in the Brand Management Platform?
- What is the difference between the Review section, Questions section and the Tickets section of the Brand Management Platform?
- How do users privately message me?
- What should I do if my customer publishes their original review?
- I am a new owner of a business with poor reviews from the previous ownership. Can I start over with a clean slate?
Reporting
Review Acquisition
Marketing Tools
- Rating Badge Usage Guidelines
- How do I add the Review Widget to our website?
- How do I show reviews on our Facebook page?
- What are Rich Snippets and how do they work?
- Why does my business not show up in Google Seller Ratings?
- For brands: Incentivised Reviews
Account Settings
- ★ How do I add new/multiple users via the User Management feature?
- ★ Why is my name coming up when I respond to reviews and questions?
- How do I log into my Brand Management Platform account?
- How do I change my official display picture?
- How do I change my email address?
- How do I add an extra brand manager?
Billing & Payments
Content & Moderation
- ★ For brands: How do I report a review?
- For brands: What content should you report?
- How do I edit my responses?
- What are verified reviews?
- Why can't I request that a reviewer be asked to provide proof of purchase?
- Why was the review I reported not removed?