Brand Managers (Businesses)
Integrations
- How do I customise & realign my widgets & rating badges on different pages of my site?
- How do I automatically invite customers with a custom eCommerce platform?
- How do I edit my automatic invitation emails?
- How do I monitor the performance of my automatic invitations?
- How do I use reviews on ProductReview.com.au in my rating badges and review widgets?
- What is a syndication strategy and how do I use it?
General Enquiries
- ★ How do I privately message users?
- Our Operating Model at ProductReview.com.au
- How does ‘Sign up for Free’ work on ProductReview.com.au? (Terms & Conditions)
- Brand Management Platform Terms & Conditions
- Legal threat notices on your listing
- Why do you place notices at the top of listings?
Advertising
Listing Management
- ★ Best practices to responding to reviews
- What's the difference between a product listing and a service listing?
- What are External Entry IDs and what are they useful for?
- How do I update my listing logo and product images?
- How does the pinned review feature work?
- How does the 30 day free trial work?
Reporting
Review Acquisition
- ★ How do I ask for reviews?
- What is Markdown and where do I need it?
- What is the Showcase section and how does it work?
- How do I invite customers to review my business and products if I don’t have my customer’s emails?
- How do I improve my rating score?
- How do the Write Review Links work?
Marketing Tools
- What are Google Seller Ratings and how do I get my reviews to appear in my AdWords ads?
- How do I use the External Entry IDs in my Write Review Links?
- How do I customise & preview my review invitations?
- How to setup your Zendesk live chat
- How do I use the External Entry IDs to add widgets and rating badges to my website?
- I want to feature the ProductReview.com.au logo on my marketing materials.
Account Settings
- ★ How do I add new/multiple users via the User Management feature?
- ★ Why is my name coming up when I respond to reviews and questions?
- How do I log into my Brand Management Platform account?
- How do I change my email address?
- How do I add an extra brand manager?
- What does 'Assign team' mean and how does it work?
Billing & Payments
Content & Moderation
- ★ For brands: How do I report a review?
- Misconceptions Debunked — your questions (& our answers) about ProductReview.com.au
- Our Moderation Process at ProductReview.com.au
- For brands: What content should you report?
- What are verified reviews?
- Why can't I request that a reviewer be asked to provide proof of purchase?