Brand Managers (Businesses)
General Enquiries
- ★ How do I privately message users?
- Our Operating Model at ProductReview.com.au
- How does ‘Sign up for Free’ work on ProductReview.com.au? (T&Cs)
- Brand Management Platform Terms & Conditions
- For brands: February 2019 update
- Legal threat notices on your listing
Advertising
Listing Management
- ★ Best practices to responding to reviews
- How does the 30 day free trial work?
- What does processed and not processed mean?
- What does mediation mean in the Brand Management Platform?
- What is the difference between the Review section, Questions section and the Tickets section of the Brand Management Platform?
- How do users privately message me?
Reporting
Review Acquisition
- ★ How do I ask for reviews?
- What is Markdown and where do I need it?
- What is the Showcase section and how does it work?
- How does the pinned review feature work?
- How do I invite customers to review my business and products if I don’t have my customer’s emails?
- How do I improve my rating score?
Marketing Tools
- How do I customise my review invitations?
- How to setup your Zendesk live chat
- How do I use the External IDs to add widgets and rating badges to my website?
- I want to feature the ProductReview.com.au logo on my marketing materials.
- Rating Badge Usage Guidelines
- How do I add the Review Widget to our website?
Account Settings
- ★ How do I add new/multiple users via the User Management feature?
- ★ Why is my name coming up when I respond to reviews and questions?
- How do I log into my Brand Management Platform account?
- How do I change my email address?
- How do I add an extra brand manager?
- What does 'Assign team' mean and how does it work?
Billing & Payments
Content & Moderation
- ★ For brands: How do I report a review?
- Misconceptions Debunked — your questions (& our answers) about ProductReview.com.au
- Our Moderation Process at ProductReview.com.au
- For brands: What content should you report?
- How do I edit my responses?
- What are verified reviews?