General Information

• ★ How do I use the Private Messaging Tool?
• Reaching out to customers - Do's and Don'ts
• Can my customers submit reviews from our office?
• Legal threat notices on your listing
• Why do you place notices at the top of listings?
• How does providing proof of purchase work?

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Account Settings

• Help! How do I reset my password?
• How do Official Names work?
• How do I change my Official display picture?
• How do I change my password?
• How do I change my email address?
• How do I add an extra brand manager?

Listing Management

• How do I add a listing?
• How do I change or update my listing logo?
• Can a listing have multiple brand managers?
• How do I change my listing name?
• How do I update the prices for my product(s)?

Review Management

• ★ What content should you report?
• ★ How do I edit my responses?
• ★ GUIDE: Responding to reviews
• ★ How do I report a review?
• How do I respond to a review?
• Why can't I request that a reviewer be asked to provide proof of purchase?

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Marketing Tools

• ★ How does the Review Invitations Tool work?
• ★ What are the Marketing Tools for?
• ★ GUIDE: Running a successful promotion
• Rich Snippets
• How do I add the Review Widget to our website?
• How do I show reviews on our Facebook page?

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Review Resolution Service

• How does the the Review Resolution Service work?
• What should I do if my customer publishes their original review?

Technical Support

• ★ My customer's review hasn't been posted. What happened?
• What will legal notices look like on my listing?
• Why isn't my new listing showing up when I search?
• Why can't I see a review that I was emailed about?
• GUIDE: Star Ratings
• Someone has used my account to write a post. What do I do?

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