Brand Managers (Businesses)
Reporting
Billing & Payments
General Enquiries
- ★ How do I use the Private Messaging Tool?
- Brand Management Platform Terms & Conditions
- For brands: February 2019 update
- Reaching out to customers - Do's and Don'ts
- Can my customers submit reviews from our office?
- Legal threat notices on your listing
Advertising
Account Settings
- What does 'Assign team' mean and how does it work?
- How do I add new/multiple users via the User Management feature?
- How do I log into my Brand Management Platform account?
- Why is my name coming up when I respond to reviews and questions?
- How do Official Names work?
- How do I change my Official display picture?
Listing Management
- How do users privately message me?
- How do I privately message users?
- What is the difference between the Review section, Questions section and the Tickets section of the Brand Management Platform?
- What does mediation mean in the Brand Management Platform?
- How do I add a listing?
- How do I change or update my listing logo?
Review Management
- ★ For brands: What content should you report?
- ★ How do I edit my responses?
- ★ GUIDE: Responding to reviews
- ★ For brands: How do I report a review?
- What Are Verified Reviews?
- How do I respond to a review?
Marketing Tools
- ★ How does the Review Invitations Tool work?
- ★ What are the Marketing Tools for?
- ★ GUIDE: Running a successful promotion
- Why does my Business not show up in Google Seller Ratings?
- Rich Snippets
- How do I add the Review Widget to our website?
Review Resolution Service
Technical Support
- ★ My customer's review hasn't been posted. What happened?
- How Products Are Discontinued On ProductReview.com.au?
- What will legal notices look like on my listing?
- Why isn't my new listing showing up when I search?
- Why can't I see a review that I was emailed about?
- GUIDE: Star Ratings